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Cisco UC Solution (Unified Communication : Voice and video collaboration)

Cisco์˜ ์Œ์„ฑ, ์˜์ƒ ์†”๋ฃจ์…˜์€ ์ „์„ธ๊ณ„ ํ†ตํ•ฉ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜(UC)์‹œ์žฅ์—์„œ ์„ ๋‘์˜ ์ž๋ฆฌ๋ฅผ ์ฐจ์ง€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. Cisco๋Š” UC ์†”๋ฃจ์…˜์„ ํ†ตํ•ด ๊ธฐ์—…์˜ ์ž„/์ง์›๋“ค์ด ์–ธ์ œ ์–ด๋””์„œ๋‚˜ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์„ ํ†ตํ•ด ์—…๋ฌด๋ฅผ ํšจ์œจ์ ์œผ๋กœ ์ฒ˜๋ฆฌํ•  ์ˆ˜ ์žˆ๋„๋ก ์ง€์›ํ•˜์˜€๊ณ , ๋ชจ๋ฐ”์ผ ๊ทผ๋ฌด๋ฅผ ์ง€ํ–ฅํ•˜๋Š” ๊ณผ๋„๊ธฐ์—๋„ ๋น ๋ฅธ ๋Œ€์‘์œผ๋กœ ๊ณ ๊ฐ์˜ ์š”๊ตฌ๋ฅผ ์ˆ˜์šฉํ•˜์—ฌ ์™”์Šต๋‹ˆ๋‹ค.

Cisco UC Solution์˜ ํŠน์ง•

Cisco IP Phones
- ๊ธฐ์—…์˜ ๊ทผ๋ฌด ์กฐ๊ฑด๊ณผ ๊ฐœ์„ฑ์— ๋”ฐ๋ผ ๋‹ค์–‘ํ•œ ์„ ํƒ์ด ๊ฐ€๋Šฅํ•œ Cisco IP Phone ์‹œ๋ฆฌ์ฆˆ๋Š” 3900, 6900, 7900, 9900 ๋“ฑ์˜ ์‹œ๋ฆฌ์ฆˆ๋กœ ๋ถ„๋ฅ˜๋ฉ๋‹ˆ๋‹ค.
- 3900, 6900 ์‹œ๋ฆฌ์ฆˆ๋Š” SOHOํ™˜๊ฒฝ์— ์–ด์šธ๋ฆฌ๋ฉฐ ์ปดํŒฉํŠธํ•œ ์ „ํ™” ๊ธฐ๋Šฅ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
- ์ค‘์†Œ๊ธฐ์—… ๋ฐ collaboration์˜ ๋„์ž…์— ์ ํ•ฉํ•œ 7900 ์‹œ๋ฆฌ์ฆˆ๋Š” ๊ธฐ๋ณธ์ ์ธ collaboration๊ณผ ํ™•์žฅ ์บ ์„ ํ†ตํ•œ ํ™”์ƒํ†ต์‹ ์„ ๊ตฌํ˜„ํ•  ์ˆ˜ ์žˆ๊ณ  ์ถ”๊ฐ€ ๋ชจ๋“ˆ์„ ํ†ตํ•œ ํŒจ๋“œ ํ™œ์šฉ์ด ๊ฐ€๋Šฅํ•˜์—ฌ ํŽธ์˜์„ฑ ๋˜ํ•œ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
- ์ตœ์‹ ํ˜• ๋ชจ๋ธ์ธ 9900 ์‹œ๋ฆฌ์ฆˆ๋Š” Collaboration์— ๊ฐ€์žฅ ์ ํ•ฉํ•œ ๋ชจ๋ธ์ด๋ฉฐ ์žฅ์ฐฉ๋œ ์บ ์„ ํ†ตํ•œ ํ™”์ƒ ํ†ต์‹ ์ด ๊ฐ€๋Šฅํ•˜๊ณ  ์ถ”๊ฐ€ ๋ชจ๋“ˆ์„ ์žฅ์ฐฉํ•˜์—ฌ Mobile Desktop์˜ ๊ธฐ๋Šฅ์ด ๊ตฌํ˜„ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

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๋งž์ถคํ˜• ๋„์ž… ๋Œ€์•ˆ : SOHO์‚ฌ๋ฌด์‹ค๋ถ€ํ„ฐ ๋Œ€ํ˜• Contact Center์— ์ด๋ฅด๊ธฐ๊นŒ์ง€ ๊ทœ๋ชจ๋ณ„ ์†”๋ฃจ์…˜์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
- CUCME(communication manager express), CUCM(Unified Communication manager), *BE6K
*BE6K : Business Edtion 6000 _ CUCM ๋ฐ collaboration์ด ์ถ”๊ฐ€๋˜์–ด ์žˆ๋Š” All-in-1์†”๋ฃจ์…˜์œผ๋กœ์„œ ์ตœ๋Œ€ 1000๋ช…(1์„œ๋ฒ„ 500, ๋“€์–ผ๋กœ ๊ตฌ์„ฑ ์‹œ)์˜ ์‚ฌ์šฉ์ž๋ฅผ ์ง€์›ํ•ฉ๋‹ˆ๋‹ค.
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Collaboration
IP Phone ๋ฟ๋งŒ์ด ์•„๋‹Œ ํœด๋Œ€ํ˜• ๋‹จ๋ง๊ณผ ๋ชจ๋ฐ”์ผ ๊ธฐ๊ธฐ์˜ ์ค‘์•™ PBX ๋Œ€์‘, ๊ด€๋ฆฌ
- ์‹œ์Šค์ฝ” UC ์†”๋ฃจ์…˜์€ ๊ธฐ๊ธฐ์˜ ํ•œ๊ณ„๋ฅผ ๋›ฐ์–ด๋„˜์–ด ์–ธ์ œ ์–ด๋””์„œ๋‚˜ ๊ณ ๊ฐ์˜ ํ˜‘์—…์„ ๊ฐ€๋Šฅํ•˜๋„๋ก ํ•˜๋Š” ์ง„์ •ํ•œ ์˜๋ฏธ์˜ collaboration์„ ์ง€์›ํ•ฉ๋‹ˆ๋‹ค.
*Cisco Jabber, WebEx, IP Communicator
* Cisco Jabber _ Presence, ์Œ์„ฑ ๋ฐ ์˜์ƒ ํ†ตํ™”, ์Œ์„ฑ ์‚ฌ์„œํ•จ ์ ‘๊ทผ, ํ™”๋ฉด ๊ณต์œ , ๋‹ค์ž๊ฐ„ ํšŒ์˜์™€ ๊ฐ™์€ ๊ธฐ๋ณธ์ ์ธ UC ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋ฉฐ ์‚ฌ์šฉ์ž์˜ PC, Mac, tablet, smartphone ์—์„œ ๋™์ผํ•œ User Experience ๋ฐ Interface ๋ฅผ ๊ตฌํ˜„ํ•˜์—ฌ ์‰ฝ๊ฒŒ ์‚ฌ์šฉํ•˜๋„๋ก ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ๊ฐœ์ธ๊ณผ ๊ธฐ์—…์—๊ฒŒ ์‚ฌ๋ฌด์‹ค๊ณผ ํ˜„์žฅ์˜ ๊ฒฝ๊ณ„๋ฅผ ๋„˜๋‚˜๋“ค๊ฒŒ ํ•˜๋Š” ๋Œ€ํ‘œ์ ์ธ collaboration์ž…๋‹ˆ๋‹ค.
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์ตœ๊ณ  ์ˆ˜์ค€์˜ telepresence ์†”๋ฃจ์…˜
- Cisco telepresence๋Š” ๋ฆฌ์–ผ๋ฆฌํ‹ฐ๋ฅผ ๊ฐ•์กฐํ•œ ์˜์ƒํšŒ์˜๋กœ ์›๊ฒฉ์ง€์— ์žˆ๋”๋ผ๋„ ๋งˆ์น˜ ๊ฐ™์€ ํšŒ์˜์‹ค์— ์žˆ๋Š” ๊ฒƒ์ฒ˜๋Ÿผ ๋Š๋ผ๊ฒŒ ํ•ด์ฃผ๋Š” ์†”๋ฃจ์…˜์ž…๋‹ˆ๋‹ค. 65โ€ PDP ๋””์Šคํ”Œ๋ ˆ์ด๋ฅผ ํ†ตํ•ด ์›๊ฒฉ์ง€์˜ ์‚ฌ๋žŒ๋“ค ๋ชจ์Šต๋„ ์‹ค๋ฌผ ํฌ๊ธฐ์™€ ๋น„์Šทํ•˜๊ฒŒ ๋ณด์—ฌ์ง€๋ฉฐ, ์ƒ๋Œ€๋ฐฉ์˜ ์ขŒ์„ ์œ„์น˜๊นŒ์ง€ ๊ณ ๋ คํ•œ ์ž…์ฒด ์Œํ–ฅ, ์กฐ๋ช…, ํšŒ์˜์‹ค ์ธํ…Œ๋ฆฌ์–ด ๋˜ํ•œ ํ˜„์žฅ๊ฐ์„ ์‚ด๋ ค ์„ค๊ณ„ํ•˜๋Š” ๋“ฑ ์ตœ๋Œ€ํ•œ ๊ฐ™์€ ํšŒ์˜๊ณต๊ฐ„์— ์žˆ๋Š” ์ƒํ™ฉ์„ ๋งŒ๋“ค์–ด ์ค๋‹ˆ๋‹ค.(TX 1300, TX 9000 series)
๋˜ํ•œ Full HD (1080p) ์ฝ”๋ฑ์„ ์ด์šฉํ•˜์—ฌ ์ƒ๋™๊ฐ ๋„˜์น˜๋Š” ํ™”๋ฉด์„ ๋ณด์žฅํ•˜๋ฉฐ, ์ž”์ƒ์ด๋‚˜ ์ด๋ฏธ์ง€ ๊นจ์ง์ด ๊ฑฐ์˜ ์—†์Šต๋‹ˆ๋‹ค.
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Contact Center ์†”๋ฃจ์…˜ : UCCX, UCCE
- Cisco IPCC ์†”๋ฃจ์…˜์€ Cisco IP ํ…”๋ ˆํฌ๋‹ˆ์™€ ์ปจํƒ ์„ผํ„ฐ ์†”๋ฃจ์…˜์„ ๊ฒฐํ•ฉํ•˜๋Š” ์ž…์ฆ๋œ ํ†ตํ•ฉ ์ œํ’ˆ๊ตฐ์œผ๋กœ์„œ Cisco ICM(Intelligent Contact Manager), CUCM(Cisco Unified Communication Manager), Cisco IP-IVR(IP-Interactive Voice Response), Cisco VoIP(Voice over IP) ๊ฒŒ์ดํŠธ์›จ์ด ๋ฐ ์‹œ์Šค์ฝ” IP ํฐ์œผ๋กœ ๊ตฌ์„ฑ๋ฉ๋‹ˆ๋‹ค.
์ฃผ์š” ๊ธฐ๋Šฅ์œผ๋กœ๋Š” ์ง€๋Šฅํ˜• ์ฝœ ๋ผ์šฐํŒ…, ๋ฉ€ํ‹ฐ์ฑ„๋„ ACD(automatic call distribution) ๊ธฐ๋Šฅ, IVR, ์ฝœ ํ์ž‰ ๋ฐ ํ†ตํ•ฉ ๋ณด๊ณ  ๊ธฐ๋Šฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค. IPCC๋Š” ๊ธฐ์กด์˜ ์ฝœ์„ผํ„ฐ ํ”Œ๋žซํผ ๋ฐ ๋„คํŠธ์›Œํฌ์™€ ์‰ฝ๊ฒŒ ํ†ตํ•ฉ๋˜๋ฏ€๋กœ ๊ธฐ์—…์€ ๊ธฐ์กด์˜ ์‹œ์Šคํ…œ ํˆฌ์ž๋ฅผ ๊ณ„์† ํ™œ์šฉํ•˜๋ฉด์„œ ์›ํ™œํ•˜๊ฒŒ IP ์ธํ”„๋ผ๋กœ ์ด์ „ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
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CUCM ๊ตฌ์ถ• ์˜ˆ

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